Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Send the return request to us.
- Left your order number, address and reason.
- Our staffs will deal with the return.
Can I make a revision to my order?
If you made an error when placing your order, please contact [email protected]
as soon as possible and we will do our best to assist you. Note: once an order has been fully processed we cannot make a revision.
Where is my order?
Orders are processed within 2-3 business days. Once shipped, in transit times can vary between 7-15 business days. Be on the lookout for your tracking number as soon as your order leaves our warehouse.
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resell-able condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 15 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for select-able variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at [email protected]